Frequently Asked Questions
Everything you need to know about your AYAI order.
When will my order ship?
Orders are typically processed and shipped within 1-3 business days. Once your package is on its way, you will receive a confirmation email with tracking information.
What is your return policy?
We accept returns for store credit or exchange only within 14 days of delivery. All items must be in original condition, unworn, and with tags attached. Please note that sale items and intimates are final sale.
Do you offer international shipping?
Yes, we ship worldwide via DHL Express. Shipping rates and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local duties and taxes.
How do I care for my silk and delicate pieces?
To maintain the longevity of your AYAI pieces, we recommend dry cleaning for all silk items and hand washing in cold water for cotton and rib essentials. Always lay flat to dry.
Can I change or cancel my order?
Once an order is placed, we begin processing it immediately to ensure fast delivery. For this reason, we are unable to make changes or cancellations. Please double-check your size and shipping address before confirming.
What if an item I want is out of stock?
We produce in limited quantities to maintain exclusivity and reduce waste. You can sign up for 'Back in Stock' notifications on the product page to be the first to know if a specific style is restocked.